Customer: - I just put a new cartridge in my printer,
and then I tried to print something, and it didn't work. Me:
- Okay, did the printer go through printing motions, or did it just not
respond? Customer: - It moved and made noises, but
nothing happened to the paper. Me: - Okay, let's
start by looking at the cartridge. Would you pop it out of the printer,
please? Customer: - Take it out? Me: - Yes, please. cust; - Take it
out of the printer? Me: - Yes, please. Customer: - You want to me to go over there and take the
cartridge out? Me: - YES, please take the cartridge
out of the printer. Customer: - Okay. How do I do
that? Me: - You pull the top part towards you until
it unsnaps, just the opposite of the way you put it in. Customer: - Are you sure you want me to do that? Me: - Yes, I'm sure. Customer: - I
don't want to break anything. Are you sure it's okay to do that? Me: - YES, I'm sure. Customer: -
Okay, it's out. Now what? Me: - Is there a bright
yellow pull tab with a black arrow on it on the bottom of the cartridge,
attached to a bright blue piece of tape that covers up the print nozzles so they
don't dry up before you install it? Customer: -
Yes. Me: - Okay, how about if we pull that tape off,
then? Customer: - You want me to pull the tape
off? Me: - Yes, please. Customer:
- Both pieces? Me: - YES, please. Customer: - Okay, it's off now. Me:
- Well, is the cartridge back in the printer now? Customer: - No. Do you want me to put the cartridge back in
now? Me: - YES, please. Customer:
- How do I do that? Me: - You put the bottom
in first, then push the top straight back until it snaps into place. You know,
the opposite of how you took it out. The same way you put it in the last time,
okay? Customer: - Okay. Me:
- Did you put the cartridge back in yet? Customer: - You want me to go over and do that now? Me: - YES, please. Customer: -
Okay, it's in now. Me: - Okay. Now, what's up on your
screen? Customer: - My screen? Me: - You know, your computer screen. What's on your screen
now? Customer: - Well, there's a teddy bear on
there. Me: - Okay, what program are you in right
now? Customer: - Program? Me:
- Right. What program are you in that's giving you the teddy
bear? Customer: - My boyfriend gave it to
me. Me: - Your boyfriend gave you the program? What
program is it? Customer: - No, my boyfriend gave me
the teddy bear. That's why I put it up there where I could see it all the
time. Me: - OKAY, but what program is running on your
computer right now? Customer: - Oh, I don't have my
computer turned on right now. Me: - Well, you could
you please turn it on so we can make sure you'll be able to print okay
now? Customer: - Oh, I can't do that now. Me: - You can't turn your computer on now? Customer: - No, because I only have the one phone
line. Me: - So...? Customer:
- So it's hooked up to the hard drive thingie too, and that means I can't
turn it on when I'm talking to somebody, right? Me: -
Oh, um, right. Okay, well, then just go ahead and turn on the computer as soon
as we hang up, and then call us back if it doesn't print correctly this time,
okay? Customer: - Okay.
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